Index Education Services Ltd ("Index Education Services", "we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use this website (indexagent.com) and submit information through our contact form.

This website is operated by Index Education Services Ltd, the legal entity named in our agency agreements with partner institutions.

We comply with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018, and follow guidance issued by the Information Commissioner's Office (ICO).

Legal entity: Index Education Services Ltd

Company number: 09745840

Registered office (UK): 124 City Road, London, EC1V 2NX, United Kingdom

Registered address (Hong Kong): FLAT/RM 18 S-V 6/F VALIANT INDUSTRIAL CENTRE, 2-12 AU PUI WAN STREET, FOTAN, NT, Hong Kong

Privacy enquiries: Please contact us via our Contact page.

Index Education Services Ltd is the data controller for personal data collected through this website.

Through our website contact form, we collect the following personal data:

• Contact details: first name, last name, phone number, and email address
• Company profile: the company profile or message you enter in the contact form

If you contact us by email or phone following your enquiry, we may also keep records of that communication.

Providing this information is voluntary. However, if you do not provide the required contact details, we may not be able to respond to your enquiry.

• Directly from you: when you complete our contact form (first name, last name, phone number, email address, and company profile), or communicate with us by email or phone

We process personal data only where we have a valid lawful basis under UK GDPR:

• Legitimate interests: to receive, review, and respond to your partnership enquiries, and to manage our business communications. We have assessed that this processing is necessary and does not override your rights
• Consent: where required, for example for certain marketing communications. You may withdraw consent at any time
• Legal obligation: where we are required to retain information by law or by a regulator

We use the information you provide to:

• Receive and respond to your partnership and business enquiries
• Contact you about your enquiry, where necessary
• Maintain internal records of enquiries received through this website
• Protect our systems and prevent misuse of our contact form

We do not use your information for automated decision-making or profiling.

We do not sell your personal data. We do not share your personal data with partner universities, marketing companies, or other external third parties for their own purposes.

Your enquiry data is stored on Index Education Services Ltd's internal customer relationship management (CRM) system, which is operated by Index Education Services Ltd and used solely to process enquiries submitted through this website.

We may disclose your information only where required by law or by a competent regulatory authority.

Personal data submitted through this website is transferred to and stored on servers located in China, where Index Education Services Ltd's internal systems are hosted.

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place as required by UK GDPR, such as UK International Data Transfer Agreements or other approved transfer mechanisms.

We retain enquiry and contact data submitted through this website for up to 3 years from the date of your last contact with us, unless a longer retention period is required by law.

When data is no longer needed, we will securely delete or anonymise it.

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of your personal data
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion in certain circumstances
• Right to restrict processing — in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format where applicable
• Right to object — to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — where processing is based on consent

To exercise your rights, please contact us via our Contact page. We will respond within one month, as required by law.

If you have concerns about how we use your personal data, please contact us first so we can try to resolve your concern.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113

This website does not use cookies, and we do not automatically collect your personal data through cookies, analytics tools, or online customer service features.

We use browser local storage only to remember your language preference. This does not collect or store personal data about you.

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will post the updated policy on this page and update the "Last Updated" date. Where changes are significant, we will take appropriate steps to inform you.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Index Education Services Ltd
Company number: 09745840
Registered office (UK): 124 City Road, London, EC1V 2NX, United Kingdom
Registered address (Hong Kong): FLAT/RM 18 S-V 6/F VALIANT INDUSTRIAL CENTRE, 2-12 AU PUI WAN STREET, FOTAN, NT, Hong Kong
Contact us online